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Firefox Update Crashed

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  • Last reply by Kiki

Melissa
Melissa
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Firefox did one of its updates where it just shut down my laptop with no warning. Now, Firefox will no longer open. Getting a dialog box that says

Error Platform version 130.0 is not compatible with minVersion >= 130.0.1 maxVersion <= 130.0.1

Have rebooted twice.

Firefox did one of its updates where it just shut down my laptop with no warning. Now, Firefox will no longer open. Getting a dialog box that says Error Platform version 130.0 is not compatible with minVersion >= 130.0.1 maxVersion <= 130.0.1 Have rebooted twice.

All Replies (1)

Kiki
Kiki
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Hi Melissa,

This is a known issue caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install Firefox to fix this issue while our team is working on a more permanent fix. I'm so sorry about your last experience with reinstalling Firefox, but you shouldn't lose any data if you download the full installer from our official source.

See also: https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions#w_xulrunner-error

Also, so sorry for taking a long time to get back here with an actual resolution. 🙏

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