Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Update Crashed

  • 1 reply
  • 0 have this problem
  • Last reply by Kiki

Melissa
Melissa
more options

Firefox did one of its updates where it just shut down my laptop with no warning. Now, Firefox will no longer open. Getting a dialog box that says

Error Platform version 130.0 is not compatible with minVersion >= 130.0.1 maxVersion <= 130.0.1

Have rebooted twice.

Firefox did one of its updates where it just shut down my laptop with no warning. Now, Firefox will no longer open. Getting a dialog box that says Error Platform version 130.0 is not compatible with minVersion >= 130.0.1 maxVersion <= 130.0.1 Have rebooted twice.

All Replies (1)

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi Melissa,

This is a known issue caused by a corrupted installation after a failed update. The workaround is to uninstall and then re-install Firefox to fix this issue while our team is working on a more permanent fix. I'm so sorry about your last experience with reinstalling Firefox, but you shouldn't lose any data if you download the full installer from our official source.

See also: https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions#w_xulrunner-error

Also, so sorry for taking a long time to get back here with an actual resolution. 🙏

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.