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Fillable PDF not viewing

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

bondcomputerservice
bondcomputerservice
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when opening o365 and open a PDF attachment that was fillable, I cannot view the filled in texts, unless i download the file and view with my default PDF viewer., even doing preview i cannot see the filled in portions of the document. I can view on Chrome and Edge and outlook app on my PC. I have attached a jpeg for your viewing, if you look at top part it shows what i get in Firefox, the bottom is with any other browser or office app. I am using windows 10 and the latest browser Firefox.

Thanks for your input.

when opening o365 and open a PDF attachment that was fillable, I cannot view the filled in texts, unless i download the file and view with my default PDF viewer., even doing preview i cannot see the filled in portions of the document. I can view on Chrome and Edge and outlook app on my PC. I have attached a jpeg for your viewing, if you look at top part it shows what i get in Firefox, the bottom is with any other browser or office app. I am using windows 10 and the latest browser Firefox. Thanks for your input.
Attached screenshots

All Replies (2)

markwarner22
markwarner22
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Since this seems like a login to view the pdf - this makes it hard for anyone to go to the site to see what is happening when Firefox opens the fillable pdf in the browser. So are there another site that does this same issue but others can view and see what the pdf does with their Firefox browser?

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Hi

Are the pdfjs.annotation prefs default in about:config?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

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