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Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

Issue

Firefox is having problems with certain web sites

Description

Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.

URL of affected sites

http://

Troubleshooting information

Firefox Version 

           3.6.3

       Extensions



             Name
           
           	
             Version
           
           	
             Enabled
           



             ID

Skype extension for Firefox 2.2.0.70 false Java Console 6.0.01 false Java Console 6.0.02 true

Firefox version

3.6.3

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Plugins installed

  • -Office Plugin for Netscape Navigator
  • Download and Print Plug-in DLL
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • Adobe PDF Plug-In For Firefox and Netscape
== Issue == Firefox is having problems with certain web sites == Description == Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen. == URL of affected sites == http:// == Troubleshooting information == Firefox Version 3.6.3 Extensions Name Version Enabled ID Skype extension for Firefox 2.2.0.70 false Java Console 6.0.01 false Java Console 6.0.02 true == Firefox version == 3.6.3 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 == Plugins installed == *-Office Plugin for Netscape Navigator *Download and Print Plug-in DLL *Default Plug-in *Shockwave Flash 10.0 r45 *Adobe PDF Plug-In For Firefox and Netscape

All Replies (1)

Morbus
Morbus
more options

Hi.

Does this only open on that specific site?

In any case, you may want to:

- instruct Firefox to handle PDF files in a specific way by going into Tools > Options > Applications and selecting the option you want for the PDF files

- reinstall Adobe Reader and its Firefox plugin

- install another reader instead of Adobe Reader. I recommend Foxit Reader ( http://www.foxitsoftware.com/pdf/reader/ ), since it's free, VERY light, VERY fast, safe and also has a Firefox plugin (make sure you don't have both Adobe Reader plugin and Foxit Reader plugin enabled/installed at the same time in Firefox)