This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am not able to save passwords. I have done all that is required to save passwords. Also, under Tools, I see Save Password option in red. Please suggest.

  • 5 replies
  • 0 have this problem
  • 3 views
  • Last reply by Moses

more options

I cannot save passwords for any site. i have Microsoft Win XP pro version 2002 service pack 3 as my OS installed by my company Alcatel Lucent

I cannot save passwords for any site. i have Microsoft Win XP pro version 2002 service pack 3 as my OS installed by my company Alcatel Lucent

All Replies (5)

more options

Websites remembering you and automatically log you in is stored in a cookie that you must allow: Tools > Options > Privacy > Cookies: "Exceptions"

Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences" "Browser History"

more options

I have done this but it doesnt help. I am attaching the screencapture where the saved passwords is always showing up in red which was not the case before i got my system reimaged

more options

Try disabling that Saved Password Button 1.1 extension and see what happens.

more options

If the saved passwords 1.1 is disabled then i dont see the saved passwords option under tools and when i enable it again it is same thing in red. I uninstalled and reinstalled this add-in and it still doesnt work.

more options

it won't prompt me to save passwords even though i want it too.