This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Only part of page was printed when accessing Canon website

AnonymousUser
AnonymousUser
more options

When printing or print previewing the indicated page on affected website http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xsi_ef_s_18_55is_kit#DriversAndSoftware only the first pages are printed or visible with print preview. Both are identical. The same page prints fine with windows explorer 8. Windows XP professional SP3

URL of affected sites

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xsi_ef_s_18_55is_kit#DriversAndSoftware

When printing or print previewing the indicated page on affected website http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xsi_ef_s_18_55is_kit#DriversAndSoftware only the first pages are printed or visible with print preview. Both are identical. The same page prints fine with windows explorer 8. Windows XP professional SP3 == URL of affected sites == http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_xsi_ef_s_18_55is_kit#DriversAndSoftware

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Are you using the "Print this page" button on that webpage?

AnonymousUser
AnonymousUser Question owner
more options

I obtain the same result independent of whether I use "print this page"

AnonymousUser
AnonymousUser Question owner
more options

I obtained the same result independent of whether I use "print this page". It happens on multiple download software instructions on the Canon website.

Sorry I used the wrong link when I replied before.

Is there any addition information that I could provide?

Sincerely, Roy

the-edmeister
the-edmeister
  • Moderator
more options

From what I see in Print Preview there isn't enough information on that page to require a 2nd page to be printed. Provide another link.

AnonymousUser
AnonymousUser Question owner
more options

I did try out the link and found that the canon site needs one to select an operating system before the problems shows itself. I am using Windows XP professional. Once I selected windows XP, I was able to reproduce the problem.