This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my firefox keeps reseting every time i close it all options i changed on it get reset to defaults why? is it some kind of error? im using windows xp

wraithblade999
wraithblade999
more options

well anytime i use firefox i watch some youtube vids watch stuff on jtv maybe even play some runescape then after i exit out of firefox every thing resets to defaults and i dont know why it does this i have scaned my comp with anti virus/malware/spyware and nothing appeared

well anytime i use firefox i watch some youtube vids watch stuff on jtv maybe even play some runescape then after i exit out of firefox every thing resets to defaults and i dont know why it does this i have scaned my comp with anti virus/malware/spyware and nothing appeared

Chosen solution

Do these steps help?

  • Rename the *prefs.js files in profile folder to *prefs_2.js (to backup, but Firefox wouldn't be able to see them);
  • Exit Firefox via File - Quit menu;
  • Launch Firefox again, check for the issue.
Read this answer in context 👍 4

All Replies (5)

Shawn
Shawn
  • Moderator
more options

See https://support.mozilla.com/en-US/kb/Preferences+are+not+saved?s=Options+not+saving&as=s

wraithblade999
wraithblade999 Question owner
more options

ok i did all it said that i had to do and it still resets anything else that could help?

Svetlana
Svetlana
more options

Chosen Solution

Do these steps help?

  • Rename the *prefs.js files in profile folder to *prefs_2.js (to backup, but Firefox wouldn't be able to see them);
  • Exit Firefox via File - Quit menu;
  • Launch Firefox again, check for the issue.
wraithblade999
wraithblade999 Question owner
more options

ok my problem is solved since i couldnt do anything with the corrupt prefs file (i couldnt even delete it for some reason) i just uninstalled and reinstalled fire fox but yeah thx for your help anyways pplz

ritwik.anand
ritwik.anand
more options

Well,I tried the above solution,it solved the problem but restart firefox n problem's back, earlier it doesn't changed even for current session.So,I am where I started.