This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I close Firefox 3.6.8, after closing I get error msg - "Firefox has encountered and error and must close"

  • 1 reply
  • 15 have this problem
  • 2 views
  • Last reply by daveb1004

daveb1004
daveb1004
more options

I have just installed Firefox 3.6.8 on a clean reinstalled WinXP SP3 system. I loaded my bookmarks from my previous installation of Firefox. When I close Firefox, every time it closes fine, then I get the Microsoft message "Firefox.exe has encountered a problem and needs to close" Do you want to send this report to Microsoft?". I do not get a Firefox crash message. This has happened every time since I just installed Firefox -- any ideas?

I have just installed Firefox 3.6.8 on a clean reinstalled WinXP SP3 system. I loaded my bookmarks from my previous installation of Firefox. When I close Firefox, every time it closes fine, then I get the Microsoft message "Firefox.exe has encountered a problem and needs to close" Do you want to send this report to Microsoft?". I do not get a Firefox crash message. This has happened every time since I just installed Firefox -- any ideas?

Modified by daveb1004

All Replies (1)

daveb1004
daveb1004 Question owner
more options

Well, I don't know why, but for some reason after rebooting my computer the error message no longer occurs -- so it looks like I no longer have an issue. But it might be worth the knowledge if someone else has the problem. -- try rebooting the computer. Thanks