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Cannot open FF at all, causes pc to freeze. Only happened since recent update

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  • 2 have this problem
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  • Last reply by Morbus

purpletwig
purpletwig
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After updating FF, have not been able to load FF. It causes complete pc to freeze. Have tried deleting FF and re installing in Kaspersky, still no luck. Ned to open FF to get to bookmarks. Am having to use chrome for now, but want FF as have used it for years without problems. Have this problem only on laptop running vista premium. Desktop running xp does not have this problem !

After updating FF, have not been able to load FF. It causes complete pc to freeze. Have tried deleting FF and re installing in Kaspersky, still no luck. Ned to open FF to get to bookmarks. Am having to use chrome for now, but want FF as have used it for years without problems. Have this problem only on laptop running vista premium. Desktop running xp does not have this problem !

All Replies (1)

Morbus
Morbus
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It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.