This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.9 not starting, no crash dialog, no temporary entry in task manager, no entry in Windows Event Log.

  • 1 reply
  • 26 have this problem
  • 4 views
  • Last reply by dmcnulty

more options

FF won't start, even in safe mode. No crash dialog or file is generated. This was a fresh install of FF 3.6.9, which didn't generate any error messages while installing. There is a crash file that appears to be related to the installation, named "InstallTime20100824153629". The file has just one line of text (all digits): 1283985675 .

FF won't start, even in safe mode. No crash dialog or file is generated. This was a fresh install of FF 3.6.9, which didn't generate any error messages while installing. There is a crash file that appears to be related to the installation, named "InstallTime20100824153629". The file has just one line of text (all digits): 1283985675 .

All Replies (1)

more options

Problem solved, although I'm unsure of exact cause, since I did a number of other software installs between succeeding FF installs. But I have 2 most likely suspects. The particular PC I'm using was salvaged from another department in my company after being hit with a virus that was quite severe and the dept admins just decided to replace it. While installing other software, I got an error about the replacement PC having the same name in the company domain as this salvage one, although MS-IE-8 ran OK under that condition (now fixed). Also, while uninstalling FF, I had left a console CD'd to the FF run directory so as to add the safe mode option, and the uninstall program never mentioned that it couldn't delete some FF-related files, it just didn't delete them. It wasn't until I went to manually delete them with Win-Explorer that I got a non-deletable message.

For the duplicate machine name problem, it wouldn't be proper to ask you folks at Mozilla to try to detect it, but for the non-deletable file problem, I would recommend that you provide some type of warning message in the uninstall program when some program files can't be deleted.

- Dennis McNulty, Portland, OR, USA