Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When i click on a websites hyperlink, another page opens up, but remains blank. IE doesn't have this problem, but to view something on a website, I have to use IE.

  • 2 replies
  • 56 have this problem
  • 5 views
  • Last reply by Sgtslasher

more options

If I click on any hyperlink, another window opens but remains blank. There is a address bar, but just says "Search Bookmarks and History". I try the same link on IE and another window opens, but loads the info I need.

If I click on any hyperlink, another window opens but remains blank. There is a address bar, but just says "Search Bookmarks and History". I try the same link on IE and another window opens, but loads the info I need.

All Replies (2)

more options

Chosen Solution

more options

This helped me out, for anyone else having this problem, read on. To start in safe mode go to the Mozilla folder in All Programs. There is a link for safe mode. While it is in safe mode, go to tools>add ons>extensions. Then click on each add on and disable. Close Firefox and restart. Go to tools>add ons>extensions and enable one add on and restart until you find the add on causing the trouble. I just used the website I was using when I discovered the problem, to check if the problem went away.