Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a problem with "to close/shut down" firefox. I can shut it down and reopen.It says you must shut down your firefox before reopen a new

stevanp
stevanp
more options

Hello,I have a problem when I want to restart my firefox.I press to closed and firefox looks like it closed,and when I try to reopen again it says "you must shut down previous session before a run firefox" It happen with downlods ,too. Today I tried to download a new version,last version of firefox mozilla and when I tried to install it it say because of some crushes you could not properly install new download. Please,is there anyway to help me? All the best Stevan

Hello,I have a problem when I want to restart my firefox.I press to closed and firefox looks like it closed,and when I try to reopen again it says "you must shut down previous session before a run firefox" It happen with downlods ,too. Today I tried to download a new version,last version of firefox mozilla and when I tried to install it it say because of some crushes you could not properly install new download. Please,is there anyway to help me? All the best Stevan

Modified by the-edmeister

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

See this:
https://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit