This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Please help with plug in crashes

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

debralc
debralc
more options

It is usually occurring within my email. If I go to a site it is less frequent. In email it freezes, releases, freezes, releases a number of times then informs me the plug has crashed. the plugin is continuously crashing and I do mean continuously! It is a constant problem! I have updated, sent crash reports, done all I can do on the end. My security is not detecting anything. This is very frustrating. PLEASE HELP! Your hours are so limited, I am never available on my computer for "live chat". PLEASE HELP!

It is usually occurring within my email. If I go to a site it is less frequent. In email it freezes, releases, freezes, releases a number of times then informs me the plug has crashed. the plugin is continuously crashing and I do mean continuously! It is a constant problem! I have updated, sent crash reports, done all I can do on the end. My security is not detecting anything. This is very frustrating. PLEASE HELP! Your hours are so limited, I am never available on my computer for "live chat". PLEASE HELP!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable OOPP (Out-Of-Process-Plugins)

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.