This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

error message cannot connect to server

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

more options

I have previously used mozilla firefox but now it says Firefox can't establish a connection to the server at www.virginmedia.com. I am able to use internet using internet explorer any ideas

I have previously used mozilla firefox but now it says Firefox can't establish a connection to the server at www.virginmedia.com. I am able to use internet using internet explorer any ideas

All Replies (1)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

See also http://kb.mozillazine.org/Error_loading_websites - "Error_loading_some_websites"