This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every single extension I have is broken. Uninstalling and re-installing doesn't work either. They say they'll be updated when Firefox is restarted, but I can't even open the preferences for each plug-in.

  • 3 replies
  • 21 have this problem
  • 2 views
  • Last reply by TonyE

more options

Not a solitary extension is working. Many of them say that they'll be updated when Firefox is restarted; some of them ostensibly appear to be working, but clicking on the 'preferences' button provokes no response. I have Firefox 3.6.13. I've tried uninstalling and then re-installing one of the extensions (Stumbleupon) but to no avail. Do I need to be re-installing Firefox here?

Not a solitary extension is working. Many of them say that they'll be updated when Firefox is restarted; some of them ostensibly appear to be working, but clicking on the 'preferences' button provokes no response. I have Firefox 3.6.13. I've tried uninstalling and then re-installing one of the extensions (Stumbleupon) but to no avail. Do I need to be re-installing Firefox here?

Chosen solution

This can happen if one of the files that stores details on installed extensions is corrupt. To fix that see the section on corrupt extension files in the Unable to install add-ons (extensions or themes) article.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

This can happen if one of the files that stores details on installed extensions is corrupt. To fix that see the section on corrupt extension files in the Unable to install add-ons (extensions or themes) article.

more options

Worked a charm. For reference, I think it might have been Firebug 1.6.0 that killed everything,

more options

You're welcome