This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why cant i enlarge or view images on ebay and other sites..it goes to a blank page and says something about encryption

  • 1 reply
  • 7 have this problem
  • 1 view
  • Last reply by cor-el

violetblue1956
violetblue1956
more options

i cannot enlarge pictures on ebay or view photos or images of people on other sites.i only get a blank page with search book marks and history. then about blank. it says the connection to this site is not encrypted

i cannot enlarge pictures on ebay or view photos or images of people on other sites.i only get a blank page with search book marks and history. then about blank. it says the connection to this site is not encrypted

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem.

  • Don't make any changes on the Safe mode start window.

See: