This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox freeze my computer when I click on an email address or link to a page that asks for contact information?

  • 1 reply
  • 26 have this problem
  • 4 views
  • Last reply by BlueToast

gcwaters
gcwaters
more options

when i click on an email link, my computer freezes and firefox will open new tabs until i force quit the application. i downloaded the latest version of firefox for a mac, but it did not help. how do i correct this problem?

when i click on an email link, my computer freezes and firefox will open new tabs until i force quit the application. i downloaded the latest version of firefox for a mac, but it did not help. how do i correct this problem?

All Replies (1)

BlueToast
BlueToast
more options

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

When I click on a mailto: link, Firefox freezes. This is new for me as of 3.6.14 (not sure if it existed in prior versions because I hadn't clicked a mailto: in a while).