This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

updated Firefox after getting the notice that my present version "was not protected" now I get this "not protected" notice every time I use FF, OS is XP

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by TonyE

bpearse
bpearse
more options

My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

My OS is XP; I updated Firefox to 3.6.13 after getting a notice that my version was "not protected...update now" after updating when I restart FF things work fine the first time but with any subsequent search attempts I get the "not protected ... update now" message again. If I reinstall the updated version it starts all over again and again and again ....

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Your user agent string has been altered by an add-on, this can prevent sites from detecting the correct version of Firefox. It is showing as Firefox 3.6.13 but the Ask Toolbar has inserted some extra text into the user agent string which is probably causing your problem. If you reset the user agent string it will then correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser