This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since loading 4.0, I can't get the lock for my secure sites.

  • 3 replies
  • 11 have this problem
  • 9 views
  • Last reply by cor-el

more options

I upgraded to Firefox 4.0 about 4 days ago. Since the upgrade I no longer get the gold lock when I enter my secure sites. I can get to the sites, but the lock doesn't show. Therefore, I no longer go to them becasue I can not be sure I am secure. I need help ASAP.

I upgraded to Firefox 4.0 about 4 days ago. Since the upgrade I no longer get the gold lock when I enter my secure sites. I can get to the sites, but the lock doesn't show. Therefore, I no longer go to them becasue I can not be sure I am secure. I need help ASAP.

All Replies (3)

more options

In Firefox 4 you no longer have the Status bar that showed the padlock in previous Firefox versions.
You can click the How do I tell if my connection to a website is secure? on the left end of the location bar to see the padlock.
A click on the "More Information" button will show details about the connection.

The background color of the "Site Identity Button" on the left end of the location bar will change color (blue or green) and show the domain in case of a secure https connection.

  • Hover the How do I tell if my connection to a website is secure? then to see "Verified by xxxx"
  • Click the "Site Identity Button" on the left end of the location bar to see the padlock
  • Click the "More Information" button in that pop-up to see additional information about the connection.

See also:

more options

Thank you. I installed the ADD-ON for the padlock. Life is good again.

more options

You're welcome