This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrading from 3.6.16 (Mac) to v. 4, the "organize Bookmarks" menu item is gone. Also, the Downloads window will not come up (I have reset the Toolbars as suggested elsewhere.)

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by teehas53

more options

The above says it all:

No "Organize Bookmarks" item at all in the Bookmarks menu.

I have the prefs set to display the Downloads window when downloading, but it doesn't appear. Downloads do happen correctly. Clicking on the Downloads item in the Tools menu does nothing. I reset toolbars as suggested somewhere else on the troubleshooting site - no joy.

The above says it all: No "Organize Bookmarks" item at all in the Bookmarks menu. I have the prefs set to display the Downloads window when downloading, but it doesn't appear. Downloads do happen correctly. Clicking on the Downloads item in the Tools menu does nothing. I reset toolbars as suggested somewhere else on the troubleshooting site - no joy.

All Replies (4)

more options

"Organize Bookmarks" has been renamed to "Show All Bookmarks" in the bookmarks menu.

For the other issue, you have tried some of the options listed, bit for other things to check see https://support.mozilla.com/kb/Downloads+window+does+not+open

more options

Thanks re: Bookmarks.

After going through all the routines suggested in the link above (and other related links,) I got the Downloads window to open when making a new download, but clicking on Downloads in the Tools menu still will not reveal the window manually.

more options

Try to move (delete) the Firefox plist file.

Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).