This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download of Firefox stops in between and does not complete. repeated trials failed. Why?

  • 3 replies
  • 7 have this problem
  • 15 views
  • Last reply by Xircal

nsmistry
nsmistry
more options

Quite for some time I'm trying to download Firefox-4(ff4) but after few minuets-or say 25% d/l pro gramme ceases. Norton advised to remove it which I did. Other message told me Firefox Setup 4.0.exe is not genuine-or some thing like that unapprovingly. To day I tried thrice but d/l could not go beyond 40% despite Norton on silent mode. Result is same from Chrome, Safari, Bing and Opera. No doubt ff have problems with plugins like important one like Realplayer but this one is surprising for Firefox browser.

Quite for some time I'm trying to download Firefox-4(ff4) but after few minuets-or say 25% d/l pro gramme ceases. Norton advised to remove it which I did. Other message told me Firefox Setup 4.0.exe is not genuine-or some thing like that unapprovingly. To day I tried thrice but d/l could not go beyond 40% despite Norton on silent mode. Result is same from Chrome, Safari, Bing and Opera. No doubt ff have problems with plugins like important one like Realplayer but this one is surprising for Firefox browser.

All Replies (3)

Xircal
Xircal
more options

Do you have the latest version of Norton? See Norton Compatibility patch for Firefox 4.0

I suggest updating Firefox via Help | Check for Updates

If that doesn't work, do the following:

  • Go to Download Firefox 4.0 and download a fresh installation file to the desktop. If necessary, download it with IE8, but choose to save the file to your desktop when you see the prompt.
  • Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
  • Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox
  • Finally run the installation file you downloaded.
nsmistry
nsmistry Question owner
more options

Thanks Xciral. Your tips were effective and I have Ff4on my computer.

Xircal
Xircal
more options

You're welcome.

Could you please click the "Solved" button to take your post out of the loop.

Thanks.