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I have installed the hotfix for Norton 5.5 toolbar extension but I cannot get it to work on all user logins, only the one i was signed into when i installed

MrBucket
MrBucket
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I have two user logins on my laptop - the extension is working fine on the login which i was signed in too when I installed the hotfix, but when signed in as the second user Firefox simply tell me it's incompatible and disabled with no enable option. I have tried to run the hotfix again under the second login, but it tells me it's already installed. I cannot work out why i get an inconsistent application of the hotfix and where to go to remedy this.

I have two user logins on my laptop - the extension is working fine on the login which i was signed in too when I installed the hotfix, but when signed in as the second user Firefox simply tell me it's incompatible and disabled with no enable option. I have tried to run the hotfix again under the second login, but it tells me it's already installed. I cannot work out why i get an inconsistent application of the hotfix and where to go to remedy this.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Norton support is here.
http://norton.lithium.com/norton/