Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to file upload in a web page

more options

Unable to file upload in a web site on my mac. I don't get the dialog box to choose a file to upload. I'm able to do so on a different mac at home. On my mac, I'm able to file upload using Chrome and Safari but not Fire Fox on my mac.

Unable to file upload in a web site on my mac. I don't get the dialog box to choose a file to upload. I'm able to do so on a different mac at home. On my mac, I'm able to file upload using Chrome and Safari but not Fire Fox on my mac.

All Replies (3)

more options

Does this only happen on a particular web site? I wonder whether the site might be using a Flash uploader. If you have any add-ons that block Flash, try unblocking that site.

Any luck? If not, would you want to post the URL?

(Also, I think there is a new Flash version available.)

more options

Thanks for your time. On this reply page I can click "Browse" to upload a file without problem. I don't believe I have any add-ons that block flash. Shockwave flash is updated. Website is PayFlex.com. I've compared the Firefox settings on my mac to the Firefox settings on our other mac and can't find any differences. The other mac using Firefox again allows the file upload without problem on PayFlex.com. I have Apple support, do you think they may help trouble shot? Again, thanks for your time! Peter

more options

I think you might want to submit an inquiry to PayFlex. (I suspect I can't get to the same form you're using...)

One other thing you could look at would be the Error Console. On Windows, this is on the Tools menu. Upon opening, there will be tons of messages. Click the Clear button, then reload the page where you are having a problem. Check for any errors (ignore warnings for now): these could indicate problems with setting up the functionality of the page. Then try the nonfunctional button and check for any more errors. The messages probably won't be helpful to you directly but might be helpful to PayFlex. Or Apple, if they are inclined to help. (They might just suggest using Safari!)