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Why can't I install Adobe Flash player? Everything was fine until your latest version about 2 weeks ago. I'm missing out on a lot of stuff. Thanks for your help.

marymarg47
marymarg47
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Ever since I upgraded firefox about 2 weeks ago I no longer have Adobe Flash so a lot of my e-mails won't even open up. I can't get anything from YouTube. When I try to install Adobe Flash Player I get a message that says since I have Mozilla I can't get it. Is there a work around?

Thanks

Ever since I upgraded firefox about 2 weeks ago I no longer have Adobe Flash so a lot of my e-mails won't even open up. I can't get anything from YouTube. When I try to install Adobe Flash Player I get a message that says since I have Mozilla I can't get it. Is there a work around? Thanks

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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You have Shockwave Flash 7.0 r19 installed for Firefox, in addition to Shockwave Flash 10.2 r153. You need to get rid of that old version which is overriding Firefox from using the later version.

See if you can remove that old version from the Control Panel > Add /Remove Programs. If it isn't listed there, remove the NPSWF32.dll file for that version from the \Program Files\Mozilla Firefox\plugins\ folder - (right-click that file and open Properties and then view the Version tab to verify it is that old version of Flash, if you have more than one of those files in that folder.)