This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

new version

  • 2 replies
  • 3 have this problem
  • 7 views
  • Last reply by cor-el

kyote97
kyote97
more options

I've been trying to upgrade to version 4.0.1 and every time I try to do so a software update box open and tries to connect to your server but after 3 attempts that lasted 30 min and a current attempt going on 2 hours nothing happens.. And I'd like to know why or what i'm doing wrong..

I've been trying to upgrade to version 4.0.1 and every time I try to do so a software update box open and tries to connect to your server but after 3 attempts that lasted 30 min and a current attempt going on 2 hours nothing happens.. And I'd like to know why or what i'm doing wrong..

All Replies (2)

weemee
weemee
more options

Already sent a reply for this in reply to another user having the same issue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

If you have problems with updating to update then easiest is to download the full version and uninstall the currently installed version to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.