This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I open my homepage (not the Firefox page), another tab opens that is an ad. My pop-up blocker is on, so I don't understand why this is happening.

more options

My homepage is whitenoiseplayer.com. Whenever I open Firefox, this additional tab opens. It is an ad that says something like, "Congratulations Wal-Mart customer!" and says I've won something. I don't think it's a virus, because I already did a virus scan. Could it be a problem with my homepage? I've been using this homepage for quite some time, and this has never happened before. It doesn't happen when I open any other websites.

My homepage is whitenoiseplayer.com. Whenever I open Firefox, this additional tab opens. It is an ad that says something like, "Congratulations Wal-Mart customer!" and says I've won something. I don't think it's a virus, because I already did a virus scan. Could it be a problem with my homepage? I've been using this homepage for quite some time, and this has never happened before. It doesn't happen when I open any other websites.

All Replies (1)

more options

This kept on happening to me too! I finally figured out the problem! I had downloaded something and it set it as my homepage automatically. Only mine was a google search of something and it was highly annoying, but the same problem! At the top of mozilla push firefox>options>options>general. Look at the homepage part. It should only have your chosen homepage, but it doesn't! Just delete the other link and press save! I guess firefox allows you to have as many home page's as you like! Odd, but cool. Well, I hope that helped! (:

Modified by Marcellacav