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is firefox blocking access to itunes store comms ports?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Paul70

Paul70
Paul70
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I have been trying to access itunes store from inside itunes since the weekend and having no success. The store tells me it cannot process my request and it's an unknown error 310.

I have tried Apple support and they have taken me through their process which says it's not the iphone, macbook pro or a corrupted version of itunes. In fact my AppleID works fine from the apple.com website to access the Apple store.

In researching possible reasons for not being able to access itunes, I found references to comms port blocking/competition from internet browsers and wondered if this might have something to do it.

Can somebody help me?

Many thanks.

I have been trying to access itunes store from inside itunes since the weekend and having no success. The store tells me it cannot process my request and it's an unknown error 310. I have tried Apple support and they have taken me through their process which says it's not the iphone, macbook pro or a corrupted version of itunes. In fact my AppleID works fine from the apple.com website to access the Apple store. In researching possible reasons for not being able to access itunes, I found references to comms port blocking/competition from internet browsers and wondered if this might have something to do it. Can somebody help me? Many thanks.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you need to specify a port to access the page (http://site.com:###) ?

Clear the cache and the cookies from sites that cause problems.

Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

  • "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
Paul70
Paul70 Question owner
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Hi cor-el,

Thanks for your suggestion. Unfortunately it didn't work. If you've got any other ideas that'd be great.

Cheers,

Paul