This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Importing bookmarks I go to file and the IMPORT link is not working ... not Illuminated ... what can I do?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

I want to import bookmarks from Explorer and I go to File Tab and the IMPORT link is not working or not illuminated?

I want to import bookmarks from Explorer and I go to File Tab and the IMPORT link is not working or not illuminated?

All Replies (2)

more options

I tired importing and lost all my bookmarks in Explorer and nothing is in Firefox.

more options

Make sure that you not run Firefox in permanent Private Browsing - Use Firefox without saving history mode.

  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Permanent Private Browsing mode"