This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error, we detected a failure loading the advertisement for you to complete BrandBoost. Please disable any ad blockers and try again.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Xircal

more options

Error We detected a failure loading the advertisement for you to complete BrandBoost, Please disable any ad blockers and try again.

(I was playing Family Feud on Facebook)

Error We detected a failure loading the advertisement for you to complete BrandBoost, Please disable any ad blockers and try again. (I was playing Family Feud on Facebook)

All Replies (2)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

more options

Install this add-on, then you won't be bothered by ads anymore: https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/