This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't download Firefox on my MacBook Pro message comes up saying I don't have access to some of the items

  • 1 reply
  • 7 have this problem
  • 5 views
  • Last reply by cor-el

lsandbergmd
lsandbergmd
more options

I download and then drag the icon into the application folder. Then a message comes up saying I don't have permission or access to some of the items. I have no idea what that means. My computer is MacBook Pro operating system 10.6.7

I download and then drag the icon into the application folder. Then a message comes up saying I don't have permission or access to some of the items. I have no idea what that means. My computer is MacBook Pro operating system 10.6.7

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.