Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Websites do not look the same. Is almost like Java is working on some and not others. Have read several posts and tried things with no luck.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

jlhirs
jlhirs
more options

I have tried with no luck. It almost appears that the format is not coming over and I am getting all words.

I captured a screen shot but do not know how to paste it.

I have tried with no luck. It almost appears that the format is not coming over and I am getting all words. I captured a screen shot but do not know how to paste it.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Adding+screenshots

jlhirs
jlhirs Question owner
more options

I have it saved as a bmp but it wont let me load it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).