This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This was my first time downloading firefox on my desktop.For some reason web browser such as MicrosoftInternet Explorer can load websites but Firefox can't.So how can i fix this?

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by alan_r

more options

Firefox can't find the server/problem loading the pages.

Firefox can't find the server/problem loading the pages.

All Replies (3)

more options

If you look at other questions you'll see Firefox details are shown below the question. You are showing nothing.

We really need details of your operating system - Win, Mac or Linux.

To help you we need a much clearer picture of what is actually happening - can you get to any websites, do the sites look correct etc.

It is likely, too, that we'll need information on any extensions and plug-ins such as Flash. I'm afraid some of the following is elementary but we need to be sure where you are up to.

Let's start at Square 1. When you downloaded Firefox to your desktop did you click on the installer to actually install Firefox?

If you can open Firefox(double click on the desktop icon) to a home page of some sort, you should check your Firefox version by either Orange Firefox button( in top left hand corner)>Help>About Firefox or Menu Bar>Help>About Firefox.

If you can't open Firefox, try opening in Safe Mode and see if that works - Hold down Shift key as you double click on the Firefox desktop icon>ignore the check boxes and continue. If that works you possibly have a problem with one of your extensions. If you can get Firefox working at all you should try disabling your plug-ins such as Flash and any third party toolbars.

In due course you may need to work through this -

https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

You should report back whenever you can go no further.

Modified by alan_r

more options

While when i download it In the begaining it starts off at the home page. When i suff the other web sites there ant no serves.

Yes i already have it as a icon if thats fully installed?

I just want the othe web sites to work like it is like the home page nut i don't know how to work it?

more options

This will promote your question in the forum where it will come under notice again.

Can anyone else help? I'm sure I could solve the problem in two minutes sitting side-by-side at the computer but I really don't know what to say next.