This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After installing Firefox 5, why, after closing and reopening the programme, do I seem to have lost most of the new features?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Svetlana

valcian
valcian
more options

After installing Firefox 5, replacing my previous version (4.5), I could see the new features. However, having closed and reopened Firefox, it seems as though it has reverted to the previous version, even though 'Help - About' says I'm running on version 5.0.

I had to download 5.0 from the Mozilla website, as I tried to update via the update tool in 4.5, but it claimed I was fully up to date, even though I have 5.0 on another machine (which works perfectly).

After installing Firefox 5, replacing my previous version (4.5), I could see the new features. However, having closed and reopened Firefox, it seems as though it has reverted to the previous version, even though 'Help - About' says I'm running on version 5.0. I had to download 5.0 from the Mozilla website, as I tried to update via the update tool in 4.5, but it claimed I was fully up to date, even though I have 5.0 on another machine (which works perfectly).

All Replies (1)

Svetlana
Svetlana
more options

Can you please describe the "new features" that you saw first time you opened Firefox 5?

Thank you.