This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After installing 'downloadhelper' the logo appears but no arrow! how do I rectify?Ihave recently upgraded to fire fox '5'

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

When watching a video I go to the red,blue and yellow ball logo to download but no arrow appears as indicated on the help video on your add on web page I think it was posted by darkjoka or something similar. He did emphasize that it was the arrow not the three balls logo ,all that happens is a box appears showing various sites and their popularity great but that doesn't interest me Ijust want it to do what is say's on the 'can'.

When watching a video I go to the red,blue and yellow ball logo to download but no arrow appears as indicated on the help video on your add on web page I think it was posted by darkjoka or something similar. He did emphasize that it was the arrow not the three balls logo ,all that happens is a box appears showing various sites and their popularity great but that doesn't interest me Ijust want it to do what is say's on the 'can'.

All Replies (1)

more options

Did you update to the latest 4.9.3 version?

If that didn't help then try "Reset toolbars and controls" on the Safe mode start window. See also: