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Firefox 4 was working normally but when I updated to 5 it does not load when I select ANY firefox icon from ANY menu?

  • 4 replies
  • 1 has this problem
  • 13 views
  • Last reply by alan_r

Kaitrosebd
Kaitrosebd
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But when I load a second browser (like Chrome or Explorer) it will pop up two or three windows like they have loaded but do not show under open programs or on my desktop, this only happens with firefox and I've already uninstalled and reinstalled.

I am running Windows 7 and have had no problems with firefox till now. Both my other browsers work normally. Though my tool bar in firefox has also disappeared and been stating it needs to be reinstalled

But when I load a second browser (like Chrome or Explorer) it will pop up two or three windows like they have loaded but do not show under open programs or on my desktop, this only happens with firefox and I've already uninstalled and reinstalled. I am running Windows 7 and have had no problems with firefox till now. Both my other browsers work normally. Though my tool bar in firefox has also disappeared and been stating it needs to be reinstalled

All Replies (4)

alan_r
alan_r
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A good place to start is to get rid of any trace of Conduit on your computer.

Google for information and help in getting rid of it.

Kaitrosebd
Kaitrosebd Question owner
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I just tried this and did not noticeably effect anything, though thought I'd add when I load another browser it does still seem to force firefox to open but not immediately. If I load nothing else it seems like firefox will never load but if I load say chrome firefox typically starts up within a minute or two but still extremely delayed.

Kaitrosebd
Kaitrosebd Question owner
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Edit: Now I can't get Firefox to load up no matter what I do and it asks me if I want to allow it to make changes every time I try (which it has never done before). I'm confused.

Modified by Kaitrosebd

alan_r
alan_r
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The next step I would recommend is to do some troubleshooting(Safe Mode,Problematic Extensions etc) -

https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

http://support.mozilla.com/en-US/kb/Troubleshooting%20plugins

Just to make sure you can get started in Firefox Safe Mode - Hold the Shift key down as you double click on the Firefox icon, ignore the page that opens and Continue. Firefox isn't the only thing that has been updated and new conflicts and culprits can emerge.

I would also recommend a search of your computer to make sure no residue of "Conduit" remains.