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As Norton Identity Safe is incompatible with Firefox 5 how do I downgrade to an earlier version which is compatible?

johnbritannia
johnbritannia
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I have only recently switched to Firefox as my default browser (previously Microsoft Internet Explorer - which was very unreliable) I have also recently upgraded to Version 5.0.1 but now can't run Norton Identity Safe (or the Norton Toolbar). If this is really incompatible, I wish to downgrade to an earlier version of Firefox to allow me to run Norton Toolbar and Identity Safe. I'd appreciate your advice please. Thanks John

I have only recently switched to Firefox as my default browser (previously Microsoft Internet Explorer - which was very unreliable) I have also recently upgraded to Version 5.0.1 but now can't run Norton Identity Safe (or the Norton Toolbar). If this is really incompatible, I wish to downgrade to an earlier version of Firefox to allow me to run Norton Toolbar and Identity Safe. I'd appreciate your advice please. Thanks John

Chosen solution

See Norton for a fix. It seems that when they updated their Firefox extensions for Firefox 5, they didn't plan ahead for the possibility that a 5.0.1 release might be needed.

The strange thing is, that 5.0.1 wasn't even an update' for Windows & Linux. Other than the number, on those platforms 5.0 & 5.0.1 are exactly the same. Only Mac OSX users got the actual update, which was made to fix specific problems in Firefox caused by Apple in the new Lion 10.7 OS release last week, and an Apple update for 10.5 & 10.6 at that same time.

Only users who downloaded a new full installation package in the last week or so for Windows & Linux would have gotten Firefox 5.0.1 - and that is only because the Mozilla download servers only handle the same version number, it can't provide 5.0.1 for Mac and 5.0 for Windows & Mac.

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All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

See Norton for a fix. It seems that when they updated their Firefox extensions for Firefox 5, they didn't plan ahead for the possibility that a 5.0.1 release might be needed.

The strange thing is, that 5.0.1 wasn't even an update' for Windows & Linux. Other than the number, on those platforms 5.0 & 5.0.1 are exactly the same. Only Mac OSX users got the actual update, which was made to fix specific problems in Firefox caused by Apple in the new Lion 10.7 OS release last week, and an Apple update for 10.5 & 10.6 at that same time.

Only users who downloaded a new full installation package in the last week or so for Windows & Linux would have gotten Firefox 5.0.1 - and that is only because the Mozilla download servers only handle the same version number, it can't provide 5.0.1 for Mac and 5.0 for Windows & Mac.

johnbritannia
johnbritannia Question owner
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Thanks for the information, but getting through to Norton seems to be impossible. Any other suggestions? In the meantime, I've downgraded to Firefox 3.6. Thanks for trying to help