This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I not recover my Firefox Help support account?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by PatPeter

more options

Has this Firefox support website ever had to reset every user's password? I have an account by the name of 'PatPeter' that I can no longer access. I have tried every one of my common passwords as well as every possible e-mail address for recovery. I have received no e-mail and cannot log in.

Has this Firefox support website ever had to reset every user's password? I have an account by the name of 'PatPeter' that I can no longer access. I have tried every one of my common passwords as well as every possible e-mail address for recovery. I have received no e-mail and cannot log in.

Chosen solution

Accounts that haven't been used for a long time have been deactivated (removed) to cleanup the database.

You can try to post on the Contributors forum to get the attention of a forum Administrator.

Read this answer in context 👍 0

All Replies (3)

more options

Check your Email accounts to see if you previously received any email from this forum.

more options

Chosen Solution

Accounts that haven't been used for a long time have been deactivated (removed) to cleanup the database.

You can try to post on the Contributors forum to get the attention of a forum Administrator.

more options

That was the first thing I did when I logged into my e-mail accounts mha007; the only e-mails I found were from Bugzilla.

Thanks cor-el, that answered my question. I only wish that after deleting it, they had freed up the username so I could just re-register with it. I'll have to be careful not to lose this account or I'll have run out of usernames!