Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i've downloaded foxfire 5.0.1 to update my current application. I can't seem to go anyfurther than the download.

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by gapardue

gapardue
gapardue
more options

Just trying to update foxfire but can't go any further than the download.

Just trying to update foxfire but can't go any further than the download.

All Replies (5)

Catalyst
Catalyst
more options

Try downloading and installing manually through:

http://www.mozilla.com/en-US/firefox/all.html

Modified by Catalyst

gapardue
gapardue Question owner
more options

thanks ahnasr, i've tried that too with no luck. seem to be stuck.

hsubbio
hsubbio
more options

I have the same problem. Also, when I pull down the Help menu in my Firefox browser, it says it's downloading Firefox 3.6.18...

hsubbio
hsubbio
more options

I had asked the question also, but in a slightly different way, and I got this helpful response: In your current edition, click Tools, go to Add-Ons, then Extensions and remove "Ask Toolbar".

Close and then restart Firefox and go to Help | Check For Updates. The update should start automatically.

My solution was slightly different, but in the end, seeing what was going on in the Help menu in the browser did the trick. Turned out I had been stuck for who knows how long "downloading" a version 3! Also had a toolbar to disable but not the Ask.

gapardue
gapardue Question owner
more options

My system seem to be frozen when trying to download the new version of Firefox. I tried your suggestion of removing ask toolbar, closing and restarting then updating but it didn't work. I've ended up with appx 30 downloaded 5.0.1 but it won't do anything automatically. Thanks! A true pain.