This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have tried restoring cookie functionality several times and am getting nowhere.

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

loveandjustice
loveandjustice
more options

within the past few days i have attempted to log in to Gmail and facebook and have been told that I have no cookie functionaolity and to turn it on. I have followed the instructions repeatedly and have gotten nowhere. i have looked for every avenue i could find for clearing the cache, enabling cookies, etc, and have followed instructions to the letter. Nada. This is bad. Content on these are critical to both employment and urgent family obligations

within the past few days i have attempted to log in to Gmail and facebook and have been told that I have no cookie functionaolity and to turn it on. I have followed the instructions repeatedly and have gotten nowhere. i have looked for every avenue i could find for clearing the cache, enabling cookies, etc, and have followed instructions to the letter. Nada. This is bad. Content on these are critical to both employment and urgent family obligations

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

When an answer is provided, it will appear in this thread. The email address is for sending you a notification that an answer was posted here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

See also;

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

There is also security software (firewall) that can block cookies.