This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

a unwanted porn site comes up in a new window, one that doesn't have any toolbars

more options

My kids use this computer yet whenever they open firefox a window comes up, one without toolbars, which is a porn site. I need to figure out how to prevent this from auto-loading.

My kids use this computer yet whenever they open firefox a window comes up, one without toolbars, which is a porn site. I need to figure out how to prevent this from auto-loading.

All Replies (2)

more options

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:


more options

I also just closed all of the Firefox windows without saving and that resolved the issue. Not sure why I didn't think of that before. But thanks!