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Norton ID Safe missing in Firefox 6.0.2

  • 2 replies
  • 7 have this problem
  • 7 views
  • Last reply by joebike

joebike
joebike
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Updgraded to v6.0.2 and Norton ID Safe and Toolbar are missing. I've uninstalled/reinstalled both Norton and Firefox a number of times and still nothing.

Updgraded to v6.0.2 and Norton ID Safe and Toolbar are missing. I've uninstalled/reinstalled both Norton and Firefox a number of times and still nothing.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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It's possible that the add-on is installed but disabled. You can check here:

orange Firefox button or Tools menu > Add-ons > Extensions category

The disabled extensions are grayed out and listed below the enabled extensions.

If you find it there, the most likely reason is that it includes a list of compatible Firefox versions and it hasn't yet been updated for Firefox 6. If it worked on Firefox 5, there is a good chance it will work on Firefox 6, but no guarantee.

You can force Firefox to ignore add-on version restrictions by (what else) installing an add-on. Then you can test whether the add-ons important to you actually work in Firefox 5.

Add-on Compatibility Reporter :: Add-ons for Firefox

After you install this add-on and restart Firefox, there will still be a message that "--- is incompatible with Firefox 6.0" but the add-on will be enabled and a Disable button will appear for that entry.

joebike
joebike Question owner
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Ok ... problem solved (sort of) by Norton ... listed here Solution

However ... even though I've got the toolbar and ID safe the toolbar is not listed under Firefox Add-ons ... curious ... I'll wait to upgrade to Norton 2012 and/or next firefox release as I wouldn't be surprised to have it break again.