This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by cor-el

sirrobertm
sirrobertm
more options

I can get any version of Firefox 3.6 to run, but if I install version 4 or later (including 6.0.2), it crashes on startup and immediately asks me to submit a crash report. I am running 32-bit Windows XP Professional. I have tried re-creating my profile, completely removing Firefox, all to no avail.

I can get any version of Firefox 3.6 to run, but if I install version 4 or later (including 6.0.2), it crashes on startup and immediately asks me to submit a crash report. I am running 32-bit Windows XP Professional. I have tried re-creating my profile, completely removing Firefox, all to no avail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with Digital Guardian (DgApi.dll). 

Bug 640895 - Start-up crash in DgApi.dll@0x50456 [@ PL_DHashTableOperate | ntdll.dll@0x17d07 ] with Digital guardian 5.3.0.2531
Bug 644128 - Start-up crash in DgApi.dll [@ PL_DHashTableOperate | LdrpGetProcedureAddress ] with Digital Guardian

Modified by cor-el