We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm not able to import favorites from internet explorer (the proper command under menu Bookmarks/Show all bookmarks/Import and Backup/Import data from another browser is not active/available. How may i solve this problem.

  • 6 replies
  • 24 have this problem
  • 1 view
  • Last reply by LouA

more options

I'm not able to import favorites from internet explorer (the proper command under menu Bookmarks/Show all bookmarks/Import and Backup/Import data from another browser is disabled/inactive. How may i solve this problem ???

I'm not able to import favorites from internet explorer (the proper command under menu '''Bookmarks/Show all bookmarks/Import and Backup/Import data from another browser''' is disabled/inactive. How may i solve this problem ???

Chosen solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting

  • Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
Read this answer in context 👍 3

All Replies (6)

more options
more options

Chosen Solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting

  • Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
more options

Removing the Private Browsing settings the command Bookmarks/Show all bookmarks/Import and Backup/Import data from another browser has been enabled. Problem solved. Thanks

more options

hi Corel, I went back to IE9 and then lost it again so really want to use Firefox but can't get my Favorites to show under that name. when I originally imported them they went under Firefox\bookmarks. Just me I like them under Favorites. I unchecked or changed that setting and deselect "Always use private browsing mode" once before and see it went back again/????If there is a way to do that let me know please...ty hagd or night now

more options

Hi LouA, I'm not sure whether private browsing mode is relevant to your question.

There isn't an easy way to rename the Bookmarks menu to Favorites. However, if you had a Favorites menu in Firefox before, you might have been using an add-on such as PlainOldFavorites that displays your IE Favorites directly in Firefox. Does that look familiar?

more options

Hi Jscher: No that wasn't familiar to me at all but think (lol) that I just D/L'd it anyway. I noticeds on the wife's laptop that she has "Favorites" under bookmarks but she has Windows 7 on her pc and I have Vista Ultimate on my pc... so actually that has to be the reason. and I suppose I will forget about it and just use it as it is with Bookmarks. They are all there so really I have np....Just my preference... Thank you for your reply and hagd and holiday weekend.