This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash ID: bp-b40c2444-9f4d-4465-b726-846172111108--windows XP/Firefox 7.0 crashes even in safemode (3x)...no troubleshooting preformed at this time....please advise;

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by thejdb1

more options

Crash ID: bp-b40c2444-9f4d-4465-b726-846172111108 windows XP/Firefox 7.0 crashes even in safemode (3x)...no problems untill 11/7/11-no new downloads or upgrades-no troubleshooting preformed at this time....please advise.

Crash ID: bp-b40c2444-9f4d-4465-b726-846172111108 windows XP/Firefox 7.0 crashes even in safemode (3x)...no problems untill 11/7/11-no new downloads or upgrades-no troubleshooting preformed at this time....please advise.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-b40c2444-9f4d-4465-b726-846172111108
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0xfa46 ]
This is likely caused by Trusteer Rapport (probably older signature in versions below build 1108.47). Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-b40c2444-9f4d-4465-b726-846172111108
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0xfa46 ]
This is likely caused by Trusteer Rapport (probably older signature in versions below build 1108.47). Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

more options

THANKS !!!! YOUR ADVICE WORKED-THANKS AGAIN!! thejdb1@gmail.com