Firefox crashes
Hi Mozilla Team,
since the latest Thunderbird and Firefox Updatest both programs do not launch anymore. They crash during startup. Therefor i cannot tell you any Crash ID. But here they come, the details about the Crashes. Please help i have no mor ideas to fix this. Deinstall and new installations didn't help either.
Thundebird: AdapterDeviceID: 0046 AdapterVendorID: 8086 Add-ons: {e2fda1a4-762b-4020-b5ad-a41df1933103}:1.0b7,{972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0 AvailableVirtualMemory: 3922259968 BuildID: 20111105021620 CrashTime: 1321358812 EMCheckCompatibility: true Email: XXXXXXXXXXX FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320915620 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2509 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0a70, AdapterDriverVersion2: 8.17.12.6658D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers-
ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 2085 StartupTime: 1321358810 SystemMemoryUsePercentage: 63 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 8.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 :
MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IP] : 2 : 3 : MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP-TCPv6-Dienstanbieter : 2 : 1 : RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-UDPv6-Dienstanbieter : 2 : 2 : RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 :
Firefox: AdapterDeviceID: 0046 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0.1 AvailableVirtualMemory: 3927306240 BuildID: 20111104165243 CrashTime: 1321369052 EMCheckCompatibility: true Email: XXXXXXXXXXX FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1321351429 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2509 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0a70, AdapterDriverVersion2: 8.17.12.6658D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 15464 StartupTime: 1321369041 SystemMemoryUsePercentage: 56 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.google.de/firefox Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
i hope there is a chance i can use the progs in future.
yours sincerly,
A.S.
Modified by Mattino
All Replies (2)
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
The Problem is, i am not able to launch the application itself because DURING THE STARTUP it crahes, so i cannot make any changes in profiles or check anything else inside the program, because i have ABSOLUTELY no acces to the program surface (i hope this is the right word). I never saw the program itself since the update or new installation. There comnes ONLY the Troubleshooting-Mask