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Firefox crashes

stevennrosen
stevennrosen
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I have a Dell Latitude E6500 laptop running Windows 7 Professional. I am submitting this on a Mac. When I try open Firefox, I get the Mozilla Crash Reporter telling me "We're Sorry". I cannot find the crash ID, even in details.

I have a Dell Latitude E6500 laptop running Windows 7 Professional. I am submitting this on a Mac. When I try open Firefox, I get the Mozilla Crash Reporter telling me "We're Sorry". I cannot find the crash ID, even in details.

All Replies (2)

AliceWyman
AliceWyman
  • Moderator
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Go through the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article and see if you can start in Firefox Diagnose Firefox issues using Troubleshoot Mode. The article explains how to get a crash report ID.

stevennrosen
stevennrosen Question owner
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Safe mode was no help. Fortunately, the problem went away in a week or so.