This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 9 have this problem
  • 3 views
  • Last reply by carolmello

more options

Every time I try to open firefox either in safe mode or regular it crashes and won't open.

Every time I try to open firefox either in safe mode or regular it crashes and won't open.

Chosen solution

https://crash-stats.mozilla.com/report/index/e316ecfe-d3b7-40ed-bd5e-c3e622111127

The crash report you gave looks to be caused by a older version of Roboform (7.6.1 or older) even though you have Firefox 8.0.1. In the modules part of crash report it looks to be Roboform 7.5.2.0

http://www.roboform.com/support/news

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

https://crash-stats.mozilla.com/report/index/e316ecfe-d3b7-40ed-bd5e-c3e622111127

The crash report you gave looks to be caused by a older version of Roboform (7.6.1 or older) even though you have Firefox 8.0.1. In the modules part of crash report it looks to be Roboform 7.5.2.0

http://www.roboform.com/support/news

Modified by James

more options

Thanks that's what it was. I thought I had updated that but didn't have the current version. Thanks so much.