This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I installed firefox on Win 7 64 bit, but cannot find the icon or files

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by mjohn4330

mjohn4330
mjohn4330
more options

Just installed firefox, but there is no icon to click on to start the program. I cannot find it under programs list anywhere.

Just installed firefox, but there is no icon to click on to start the program. I cannot find it under programs list anywhere.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can go to the Firefox program folder (C:\Program Files\Mozilla Firefox\) and create a desktop shortcut via the right-click context menu: Send to Desktop.

mjohn4330
mjohn4330 Question owner
more options

Very interesting! I went to that folder but there wasn't a single executable file in it. I suspect that the install program is not completing successfully. I'll delete the files and start over. Thanks