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Firefox crashes upon start-up (non-safe mode)

  • 2 replies
  • 5 have this problem
  • 3 views
  • Last reply by RoadWirer-2

RoadWirer-2
RoadWirer-2
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Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode).

I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again.

The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scan

Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode). I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again. The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scan

Chosen solution

we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem

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All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Chosen Solution

we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing. You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. http://www.trusteer.com/support/en/report-problem

RoadWirer-2
RoadWirer-2 Question owner
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That seems to have resolved much of the problem. Thanks so much for responding.

Mark