This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Newest version crashes on startup, can't open. Where is version right before this?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by ibmhead

more options

I asked question yesterday, not answered yet.

Now I want to try earlier version. NOT 3.6, the one right before Dec 21. Like 2 weeks ago. Why do you not have a list of ALL versions so we can downgrade when necessary?

I asked question yesterday, not answered yet. Now I want to try earlier version. NOT 3.6, the one right before Dec 21. Like 2 weeks ago. Why do you not have a list of ALL versions so we can downgrade when necessary?

All Replies (2)

more options

After several more hours research UGH, it turns out I have to go all the way back to 3.6 to get a safe browser? The one before Dec 21 is not safe now? I wish you made this clearer!

more options

Wow, totally disgusted by FF support. THERE IS NONE. At least I used to get some answer, now NONE. FF Fail.

I sent you a COMPLETE crash report, and you don't even reply. So unprofessional.

Modified by ibmhead