This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

on 9.0.1 all web vidoes have sound but screen is green and the browser freezes tried to restart twice no joy video works on ie but not on ff or pale moon

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt_G

spelltoo
spelltoo
more options

Question On FF 9.0.1 all web videos have sound but screen is green and the browser freezes I tried to restart twice no joy. video works on ie but not on FF or pale moon which I just downloaded Any Ideas?? Thanks Bob

Question On FF 9.0.1 all web videos have sound but screen is green and the browser freezes I tried to restart twice no joy. video works on ie but not on FF or pale moon which I just downloaded Any Ideas?? Thanks Bob

All Replies (1)

Matt_G
Matt_G
more options

Hi spelltoo,

First thing I would do is take a look at Fix common audio and video issues. There is a lot of good troubleshooting information in there.

You can also disabling hardware acceleration in your Flash settings (using Firefox, right-click on any Flash object on a webpage, select Settings, uncheck "Enable hardware acceleration on the Display tab).

Ref: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos

Hopefully this helps!